What does Customer Service in Dentistry Really Mean?

COURSE OVERVIEW

Do we talk the talk when it comes to customer service? What does it really mean to serve our patients? Customer service is something our patients rely on and expect. This course will discuss different ways to stand out from the crowd by providing memorable experiences in your dental office.

Audience: Dentist, Specialist, Hygienist, Dental Assistant, Technician, Office Staff

Format

Self-Instruction, Pre-recorded Lecture

Subject

550 Practice Management

Speaker

Sandie Baillargeon

Release Date

08/08/22

Expiry/Re-evaluation 

08/08/25

Credit

1 CEU

Course Fee

FREE

Pre-requisite: None

LEARNING OBJECTIVES

At the end of this course, attendees should be able to:
■ Utilize skills to enhance every patient’s experience
■ Examine the work culture in the dental office
■ Determine why patients refer to a practice and use that knowledge to help enhance their overall experience

We are deeply saddened by the loss of a remarkable speaker, Sandie Baillargeon, who touched our lives with wisdom, insight and passion. Her words of wisdom resonate far beyond the dental industry, inspiring and guiding countless individuals toward growth and transformation.

May we honor her memory by carrying forward her legacy of knowledge, empathy and hope. Rest in peace Sandie, and thank you for the profound impact you’ve made.

Sandie Baillargeon


Sandie Baillargeon was a leading authority on how to increase the effectiveness of dental business systems. She was the author of the textbooks: Dental Office Administration and The Canadian Dental Office Administrator. Sandie owned and operated Dental Office Consulting Services. She created the first Certificate Course in Dental Practice Management at the University of Toronto and offered Dental Practice Management webinars to McGill University. Sandie lectured at dental faculties across North America and had articles published in the Journal of the Canadian Dental Association, Oral Health Magazine and DentalTown.

CE CREDIT:
Participants must view the pre-recorded lecture in its entirety and complete both the survey and quiz. Once all components are finished, the CE Certificate will be unlocked and available for download.

QUESTIONS:
If you have any questions or concerns related to this course or the platform, or experience any technical difficulties, please Contact Us.

SPEAKER DISCLOSURE:

This speaker was not compensated by National Dentex for the production or delivery of course content. Speakers do not receive compensation for additional viewings of recorded materials. Any additional disclosures regarding potential commercial bias will be provided by the speaker at the beginning of the presentation. This disclosure does not imply that the information presented is biased or of lesser quality.