Creating An Enhanced Patient Experience

COURSE OVERVIEW

Patients are more informed than ever, and their expectations for a truly exceptional dental experience have skyrocketed. Discover powerful strategies that will help you engage with your patients. Participants will gain tools to help them elevate patient satisfaction, streamline the team’s workflow, and watch revenue grow.

Audience: Dentists, Dental Assistants, Hygienists, Technicians

Recommended Pre-requisite: None

Format

Self-Instruction, Pre-recorded Lecture

Subject

550 Practice Management and Human Relations

Speaker

Dr. Bryan Laskin

Release Date

01/28/25

Expiry/Re-evaluation 

01/28/28

Credit

1 CEU

Course Fee

FREE

LEARNING OBJECTIVES

At the end of this course, attendees should be able to:
■ Identify strategies that streamline the patient journey, improve patient trust and enhance satisfaction without adding to the team workload.
■ Efficiently and effectively implement patient experience improvement strategies with the team. 
■ Recognize the differences between an enhanced patient experience vs. good customer service.

Dr. Bryan Laskin


Using 20 years of experience providing dental care to anxious patients, Dr. Bryan Laskin’s passion is to reduce stress for the dental industry through innovation, education and standardization. Though his multiple businesses: Upgrade Dental, Digital Nitrous, OperaDDS and toothapps, and being the author of the book, The Patient First Manifesto, Dr. Laskin excels at integrating technology and teamwork into practices. He plays an active role at several progressive dental organizations, and he serves as counsel to leading dental companies. Through participation at the Dental Standards Institute's groundbreaking workgroups, Dr. Laskin is giving patients a voice as well as creating important guidelines for emerging technologies.

CE CREDIT:
Participants must view the pre-recorded lecture in its entirety and complete both the survey and quiz. Once all components are finished, the CE Certificate will be unlocked and available for download.

QUESTIONS:
If you have any questions or concerns related to this course or the platform, or experience any technical difficulties, please Contact Us.

SPEAKER DISCLOSURE:

This speaker was not compensated by National Dentex for the production or delivery of course content. Speakers do not receive compensation for additional viewings of recorded materials. Any additional disclosures regarding potential commercial bias will be provided by the speaker at the beginning of the presentation. This disclosure does not imply that the information presented is biased or of lesser quality.